Your independent travel support partner
Assistance with the details that depend on someone else
We handle the requests that sit between you and your airline or airport — and we tell you plainly what is and is not within anyone's control.
Preferred Seat Assistance
We handle your preferred seating request with your airline.
This is a seat request service, not a guaranteed seat. Seat availability, eligibility, seat maps, fees, aircraft changes and final confirmation are controlled by the airline. The service fee is non-refundable.
Learn moreExtra Baggage Assistance
Support with arranging additional baggage allowance.
Baggage allowance, the availability of additional baggage, pricing, weight limits and approval are controlled by the airline and can change. Airline charges are payable separately. The service fee is non-refundable.
Learn moreAirport Lounge Access Assistance
A calmer start to your journey, where lounges are available.
Lounge access depends on availability, eligibility, operating hours, capacity, airport restrictions and provider rules. Access is not guaranteed and the service fee is non-refundable.
Learn moreAirport Fast Track Assistance
Assistance with fast-track services where they are offered.
Fast Track availability depends on the airport, terminal, operating conditions and provider rules. Purchasing assistance does not guarantee access where the provider does not approve or offer it. The service fee is non-refundable.
Learn moreBusiness Class Upgrade Wishlist
Register your interest in a premium cabin.
This is an upgrade request service and not a guaranteed Business Class upgrade. Approval, availability, pricing and eligibility are decided solely by the airline, often close to departure or not at all. The service fee is non-refundable.
Learn moreFlight Date Change Assistance
Help exploring alternative travel dates.
Date change assistance does not guarantee that a date can be changed. Changes depend on airline rules, fare conditions, availability, penalties and fare differences, all payable separately. The service fee is non-refundable.
Learn moreWe are not an airline and are not affiliated with or endorsed by any airline unless expressly stated. Every service that depends on a third party is subject to availability and applicable provider conditions.