1. What you are paying for

Payment is taken for the digital itinerary and/or the travel assistance services you have selected. Each item is listed separately at checkout so you can see exactly what is included.

Payment covers our planning and assistance work. It does not cover fares, taxes, airline charges, baggage charges, upgrade costs, change fees or any other amount payable to a third-party provider.

2. Prices

All prices are shown in pounds sterling and are displayed clearly before you pay. The total you see at checkout is the total we charge.

We may change our prices from time to time. The price shown at the moment of purchase is the price that applies to that order.

3. Confirmation and receipts

After a successful payment you receive an order confirmation containing your order reference, the services purchased and the amount paid. Your order and its live status also remain visible in your account.

4. Conditions shown before checkout

The conditions attached to each service — including that travel assistance service fees are non-refundable and that third-party outcomes are not guaranteed — are presented on the service pages and again before you complete payment.

5. If something looks wrong

If you believe there is an error or a problem with a payment, please contact us first at hello@trustedchoiceuk.co.uk with your order reference. Most issues can be resolved quickly and directly.

6. Payment disputes and chargebacks

You are of course free to raise a dispute with your bank or card provider. We simply ask that you contact us first so we can look into it.

Where a payment dispute or chargeback is raised, we may provide the payment provider or card issuer with relevant transaction and fulfilment records, including order details, the service description and conditions shown at purchase, customer communications, timestamps, confirmation records and evidence of the work carried out.

We handle disputes factually and in good faith, and nothing here prevents you from exercising rights available to you in law.